PRIVACY POLICY
Last updated: July 2026
Wembley Coffee Food is operated by Essendon Charcoal Chicken Pty Ltd (ABN 63 650 911 194), trading as Wembley Coffee Food (“Wembley”, “we”, “us” or “our”).
We respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, make a booking, contact us, subscribe to our communications or otherwise interact with Wembley.
Information we collect
We may collect personal information that you provide directly to us, including your name, email address, phone number, booking details, enquiry details and any other information you choose to provide.
We may also collect certain information automatically when you use our website, such as your IP address, browser type, device information, pages visited and general website usage information.
Where our website uses third-party booking, payment, analytics, marketing or other service providers, those providers may also collect information in accordance with their own privacy policies.
How we use your information
We may use your personal information to manage reservations and enquiries, provide our products and services, communicate with you, send marketing communications where you have consented to receive them, improve our website and customer experience, maintain the security of our systems, and comply with our legal obligations.
We will only use personal information for the purpose for which it was collected or for another purpose where permitted by law.
Marketing communications
Where you have subscribed to our mailing list or otherwise agreed to receive marketing communications from us, we may contact you with news, updates, offers and information about Wembley.
You can unsubscribe from marketing emails at any time using the unsubscribe link contained in the email.
Cookies and website analytics
Our website may use cookies and similar technologies to help the website function, understand how visitors use the site and improve our online experience.
Some cookies or technologies may be provided by third-party services used on our website, such as website analytics, booking platforms or social media services.
You can manage cookies through your browser settings, although disabling certain cookies may affect how the website functions.
Disclosure of personal information
We may disclose personal information to trusted third parties where reasonably necessary to operate our business. These may include website and hosting providers, reservation platforms, email and marketing providers, payment processors, professional advisers and other service providers.
Some third-party services may store or process information outside Australia. Where applicable, the handling of your information by those providers may also be governed by their own privacy policies.
We do not sell your personal information.
Storage and security
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
Personal information may be stored electronically by us or by third-party service providers we use to operate our business. We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or as required by law.
Privacy enquiries and complaints
If you have a question, concern or complaint about how we handle your personal information, please contact us using the details below.
We will review privacy complaints and aim to respond within a reasonable period.
Changes to this policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal obligations. The latest version will be published on this website with the date it was last updated.
Contact
Wembley Coffee Food
Essendon Charcoal Chicken Pty Ltd
ABN 63 650 911 194
Victoria, Australia
hello@wembley.cafe